Your Privacy Matters to Us
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Table of Contents
Introduction
FaireNation ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This privacy policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events.
1. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Company name, job title, industry, business requirements
- Communication Data: Messages, feedback, and correspondence with us
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Information about how you use our website and services
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- Log files and server data
- Cookies and similar tracking technologies
- Website usage analytics
- Device and browser information
2. How We Use Your Information
We use your personal information for the following purposes:
Service Provision
- To provide and maintain our services
- To process your requests and inquiries
- To communicate with you about our services
- To provide customer support
Business Operations
- To improve our website and services
- To analyze usage patterns and trends
- To conduct research and development
- To ensure security and prevent fraud
Marketing and Communications
- To send you marketing communications (with your consent)
- To inform you about new services and updates
- To invite you to events and webinars
- To provide personalized content
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Email marketing services
- Analytics and performance monitoring
- Customer support tools
- Payment processing
Legal Requirements
We may disclose your information if required by law or in response to:
- Legal proceedings or court orders
- Government investigations
- Regulatory compliance requirements
- Protection of our rights and property
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Security Measures
- Encryption: Data transmission is protected using SSL/TLS encryption
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Audits: Periodic security assessments and vulnerability testing
- Employee Training: Staff training on data protection and privacy practices
- Secure Infrastructure: Protected servers and secure data centers
Data Breach Response
In the unlikely event of a data breach, we will:
- Notify affected individuals within 72 hours
- Report to relevant authorities as required
- Take immediate steps to contain the breach
- Conduct a thorough investigation
- Implement additional security measures
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Right to Access: Request a copy of your personal data
- Right to Portability: Receive your data in a structured format
Correction and Deletion
- Right to Rectification: Correct inaccurate personal data
- Right to Erasure: Request deletion of your personal data
- Right to Restriction: Limit processing of your data
Consent and Objection
- Right to Withdraw Consent: Withdraw consent for data processing
- Right to Object: Object to certain types of processing
- Right to Opt-out: Unsubscribe from marketing communications
Exercising Your Rights
To exercise any of these rights, please contact us at privacy@fairenation.com. We will respond to your request within 30 days.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
Retention Periods
- Contact Information: Retained while you remain a client or prospect
- Project Data: Retained for 7 years after project completion
- Marketing Data: Retained until you unsubscribe or object
- Website Analytics: Retained for 26 months
- Legal Records: Retained as required by applicable law
Secure Deletion
When data is no longer needed, we securely delete or anonymize it using industry-standard methods.
8. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers are protected by appropriate safeguards, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you of significant changes via email or website notice
- Provide a summary of key changes
- Give you the opportunity to review the updated policy
We encourage you to review this privacy policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
FaireNation Limited
Email: privacy@fairenation.com
General Inquiries: info@fairenation.com
Phone: +234 8147977690
We are committed to resolving any privacy concerns promptly and will respond to your inquiry within 30 days.